White House Says HealthCare.gov Met Repair Goals
"The bottom line is health care.gov on December first is night and day from where it was October first," said Jeffrey Zientt who was appointed by the president to fix the glitches in the site. "The site is now stable and operating at its intended capacity at greatly improved performance,” he continued.
Many Americans were disappointed when the site launched on October 1st by the inability to login and the slew of slow or frozen pages. At the time of the initial launch, Zients claimed that site only had an “up time” of 43 percent. As of November 30th, the site’s up time has improved to 95 percent with an error rate below 1 percent.
According the Obama administration, the website’s repair has included a plethora of changes including, software fixes, upgraded graded hardware and improved metrics.
The changes will allow more Americans to enroll in healthcare benefits, Julie Bataille, director of office of communications for the Centers for Medicare and Medicaid Services said. “As we said about five weeks ago, we are seeing about 30 percent od users being able to enroll,” Bataille said. The percentage has increased to 80 percent.
A new feature was also added to the site. If someone comes to HealthCare.gov and the site has reached its capacity, the person will be able to leave an email address and in turn will be notified when they can log back on without a wait.
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Yet, Bataille admitted that problems with the site might still persist not due to problems with the site but rather people’s unfamiliarity with the Internet. "It's important to remember that there are and will remain a significant number of people for whom online is not their preferred method of enrollment," she said. Those people, she assured will still be able to enroll with paper applications or in person.
Read full story at USA Today here.
Reach Executive Producer Rachel Scott here.