Neon Tommy - Annenberg digital news

Metro Explains Why It Deleted Facebook Comments

Amy Silverstein |
August 9, 2010 | 5:28 p.m. PDT

Staff Reporter

After Metro Los Angeles deleted two controversial comments on its own Facebook fan page last week, the transit agency plans to add new comments explaining why it deleted the previous ones, a Metro spokesperson said in a phone interview Monday.

On August 2, Traci Cummings posted on Metro’s Facebook page, “What percentage of Metro employees go Metro to work?”

In a lengthy reply, the Metro Los Angeles Facebook account posted that “a little more than one percent" take Metro to work.  They said the number was so low  because “the vast majority of Metro’s employees work at one of the 11 bus divisions or 4 rail yards,” in the morning or “late evening," when buses are no longer in service. 

"These employees do not have the option to commute by transit,” Metro wrote in the comment thread.

But Metro's comment dissappeared from the Facebook thread after The Bus Bench made fun of it. So, The Bus Bench  then wrote about the comment's disappearance in a new post, “You Can’t Erase 'The Interweb' Metro LA.”  

Cummings’ subsequent comment in the thread, (“A little more than 1%? Did I read that correctly???”)  was deleted, as well. 

Cummings' original question, however, is still there.

In a phone interview today, Helen Ortiz-Gilstrap, a Metro media relations person, said that Metro chose to delete its own comment because the comment was not specific enough.

“It did not give the entire picture of the people who work for Metro that do use public transit,” Ortiz-Gilstrap said.

When asked why Metro didn’t just take a minute to write a brief comment in the thread, explaining the problems with the previous comments and why they needed to be deleted, Ortiz-Gilstrap said she did not know. She said she plans to ask the employees who manage the Facebook page and come back later with an answer.    

She said Metro also plans on writing a new, more specific response on the Facebook page that further details the commutes of Metro employees.

“What I’m also going to ask them to do,” Ortiz said, “is put in the thread the reason [why] the [initial] response was  taken off.”

Check back later for updates.

Reach reporter Amy Silverstein here.



 

Buzz

Mark Zuckerberg Gets Married

The day after going public with Facebook, founder and CEO Mark Zuckerberg gets married.

6.0 Italy Quake Leaves At Least 7 Dead, Historic Sites Razed

Video: Many centuries-old buildings and cultural sites were destroyed. Thousands of people have been evacuated from their homes in Italy's northern region, which is known for making Parmesan cheese. 

 

Best way to find more great content from Neon Tommy?


Or join our email list below to enjoy  Neon Tommy News Alerts.


Comments

jonline (not verified) on September 18, 2010 1:28 PM

I thank the writer friend for his writings on your site. I read all of it and i need to read new writings anymore. For the time being, i watched this type of topic on facebook and i liked it so much. In addition, it's one of the rare topics on the site.

See you at a new topic.

Your rating: None
Thursday, August 12, 2010 | Car News (not verified) on August 13, 2010 8:30 AM

[...] http://www.neontommy.com/news/2010/08/metro-los-angeles-explains-why-it-...... [...]

Your rating: None
Thursday, August 12, 2010 | Limousine Blog (not verified) on August 12, 2010 8:29 PM

[...] http://www.neontommy.com/news/2010/08/metro-los-angeles-explains-why-it-...... [...]

Your rating: None
UPDATE: Metro Regrets Deleting Facebook Comments, But Says A (not verified) on August 11, 2010 3:07 PM

[...] statement comes after Neon Tommy reported that the Metro Los Angeles Facebook account deleted its own Facebook comment about their employees' [...]

Your rating: None
Twitter Trackbacks for Metro Explains Why It Deleted Facebo (not verified) on August 9, 2010 9:37 PM

[...] Metro Explains Why It Deleted Facebook Comments | Neon Tommy neontommy.com/news/2010/08/metro-los-angeles-explains-why-it-deleted-its-own-facebook-comments – view page – cached After Metro Los Angeles deleted two controversial comments on its own Facebook fan page last week, the transit agency plans to add new comments explaining why it deleted the previous ones, a Metro spokesperson said in a phone interview Monday. Tweets about this link [...]

Your rating: None

Leave a comment

Name
E-mail*
URL
Comments*